Maximum Istanbul
Privacy Policy
Last updated: 15 October 2026
Your privacy matters. This policy explains how personal information is collected and used when you visit the Maximum Istanbul website, contact our team or request a preliminary hair analysis. It also explains how to reach us with privacy questions and requests.
This policy covers our website and the information we handle as described below. Medical treatment and hospital records may be handled by the licensed healthcare provider under its own privacy information and applicable healthcare rules.
1. Who is responsible for your data?
The organization responsible for the personal information covered by this policy is Maximum Istanbul (“Maximum Istanbul”, “we”, “us”).
Privacy contact: info@maximumistanbul.com
Where you receive treatment at a partner hospital or healthcare facility, that provider may separately determine how it handles clinical information. We will explain the relevant responsibilities when your treatment is arranged.
2. What information do we collect?
Depending on how you use our services, we may collect:
- Contact information, such as your name, email address, phone number, country and preferred communication channel.
- Inquiry details, such as the treatment you are interested in, your questions, preferred dates and correspondence with our team.
- Photographs you choose to submit for a preliminary hair analysis, which may show your scalp, face or donor area.
- Health-related information you choose to share, or that we specifically request where necessary to assess whether an inquiry can proceed safely.
- Travel and coordination details, if you ask us to help organize your visit.
- Technical website data, such as device/browser information, IP address and cookie preferences, subject to the technologies actually used.
- Consent and preference records, including your marketing choices and privacy requests.
Please do not send unnecessary medical records or highly sensitive information through a general contact form. If further health information is required, our team will explain the appropriate secure method for sharing it.
3. Why do we use this information?
We use relevant personal information to respond to inquiries, communicate with you, review the photos you voluntarily submit for an initial non-final assessment, coordinate appointments and travel where requested, provide administrative patient support, operate and secure our website, meet legal obligations and handle privacy requests.
We use information for promotional messages only where permitted by applicable law and according to the communication preferences you have provided. We do not make marketing consent a condition of requesting an analysis.
4. Legal bases and health information
The lawful basis for processing depends on the purpose and the law that applies. This may include steps taken at your request before entering an agreement, legitimate interests where permitted, compliance with legal obligations and consent where required.
Hair analysis photos and information about hair loss, diagnoses or medication may be sensitive or special-category personal data. We apply the additional legal requirements that govern such information, including any explicit consent or other lawful condition required by Turkish law and, where applicable, GDPR.
5. Photo submissions and preliminary assessments
If you send photographs, we use them to understand your inquiry and help explain possible next steps. A photo-based review is preliminary and cannot replace an in-person medical examination or a decision by the responsible healthcare professionals.
We do not publish your photographs as before-and-after results, testimonials or advertisements without a separate, appropriate authorization. We do not use your treatment photos for advertising simply because you submitted them for an analysis.
6. Who may receive your information?
Only authorized personnel and relevant service providers may access information needed for their role. Depending on your request, this may include secure website and hosting providers, customer communication systems, booking or coordination providers, and the licensed healthcare provider involved in an assessment or treatment.
Service providers must be assessed and bound by suitable confidentiality and data-protection arrangements where required. We do not sell patient photos or health information.
7. International data transfers
Because we serve international patients and may use technology providers operating in different countries, some personal information may be transferred or accessed internationally. Where this occurs, we use the transfer mechanisms and safeguards required by applicable law.
8. How long do we keep information?
We keep information only for as long as needed for the purpose for which it was collected, subject to legal obligations, legitimate recordkeeping needs and applicable limitation periods. Different categories of data may have different retention periods.
| Information | How long we keep it |
|---|---|
| Enquiries, contact details and correspondence | For as long as needed to answer your enquiry and any related follow-up, then deleted or anonymised. |
| Hair analysis photos and related information | For as long as needed to answer your enquiry and any related follow-up, then deleted or anonymised. |
| Payment records | For the period required by Turkish tax and commercial law. |
| Clinical records | Kept by the treating hospital / provider under its own legal retention obligations. |
When information is no longer needed, we delete, anonymize or securely archive it as required by law and our retention procedures.
9. Cookies and website technologies
Our website may use essential cookies to function and, where enabled, optional analytics or advertising technologies. Non-essential technologies will be handled through the consent choices required by applicable law. You can learn more and manage your preferences in our Cookie Policy and cookie settings interface.
10. Your privacy rights
Depending on the law that applies to you, you may have rights to request information about your data, access or correct it, ask for deletion or restriction, object to certain uses, withdraw consent where processing is based on consent, and submit a complaint to the relevant supervisory authority. Some rights are subject to legal conditions and exceptions.
To make a request, contact info@maximumistanbul.com. We may need to verify your identity before responding. Withdrawing consent does not affect processing already carried out lawfully before withdrawal.
11. Security
We use organizational and technical measures appropriate to the sensitivity of the information we handle, including access controls and security procedures. No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information has been sent to the wrong person or a security incident has occurred.
12. Children
Our website and hair transplant inquiry services are intended for adults. If an inquiry concerns a minor, we will explain the additional consent and medical requirements that apply.
13. Third-party communication channels
If you contact us using a third-party messaging service, that provider may process information under its own privacy terms. For sensitive medical documents, ask our team for an appropriate secure submission method.
14. Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version will be available on this page with its actual revision date.
15. Contact us
For questions about this policy or to exercise a privacy right, email info@maximumistanbul.com.
Maximum Istanbul — The Maximum Standard.